We only collect, use, store and transfer ("process") your personal information in accordance with applicable data protection legislation, including but not limited to the (EU) General Data Protection Regulation (2016/679) ("GDPR") and applicable national data protection legislation (hereafter "applicable law").
Depending on whether you are a website visitor, customer and/or a user of our Services, we will process personal information such as your contact details (email address, telephone number and postal address), your username, password(s). We will also collect and use information about your technical equipment such as your hardware and software type and location data, and other information you provide us with, for example when you sign up for our surveys and contests. For more information about the personal information we collect, use and otherwise process, please see section 6 below.
We will use your personal information for different purposes. We will for example use the data to provide you with the Service you have requested, to improve our games and other Services, to predict user trends, to make recommendations based on your usage, to process payments and customize our Services to you. For more information about how we use your data, please see section 7 below.
We will engage other companies in order to fulfil our purposes and obligations as set out in this policy, and we will transfer your personal information to countries outside the EU and EEA that may not have as strict privacy legislation as where you live. We will only transfer your personal information to such countries if we are allowed to do so, please see section 8 for more information. When we collect personal information about you, you are entitled to the following rights under applicable law:
the right to access and rectify your personal information;
the right to object to our processing of personal information;
the right to restrict to our processing of personal information;
the right to demand us to delete your personal information; and
the right to data portability.
For more information about the rights you have in relation to your personal information, please see sections 14- 20 below. If you have any concerns as to how we use your personal information, we would kindly ask you to contact us first. However, you can always lodge a complaint with a relevant authority, specifically where you live, work or where you believe an infringement of you rights has occurred. The relevant data protection authority in France is La CNIL, www.cnil.fr. Please see section 22 for further information.
If you have any questions about the personal information we collect, how we use your data and how we transfer your data to fulfil our purposes as stated herein, please contact us at: firstname.lastname@example.org. Below follows a more detailed description of how we use personal information.
Your use of our Internet site or any of the products or services offered on that site (collectively, the "Services") is subject to these Terms of Service (these "Terms"). We may modify these Terms at any time without notice to you by posting revised Terms on our site. Your use of our site constitutes your binding acceptance of these Terms, including any modifications that we make.
Some of the Services may be subject to additional posted conditions. Your use of those Services is subject to those conditions, which are incorporated into these Terms by reference. In the event of an inconsistency between these Terms and any additional posted conditions, the provisions of the additional conditions shall control.
We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:
1. Restrict, suspend or terminate your access to all or any part of the Services;
2. Change, suspend or discontinue all or any part of the Services;
3. Refuse, move or remove any material that you submit to our site for any reason;
4. Refuse, move, or remove any content that is available on our site;
5. Deactivate or delete your accounts and all related information and files in your account;
6. Establish general practices and limits concerning use of our site
You agree that we will not be liable to you or any third party for taking any of these actions.
You understand and agree that our Services may include communications such as service announcements and administrative messages from us or from our partners and that these communications are considered part of the Services. You will not be able to opt out of receiving these messages. You also understand that our Services may include advertisements.
Content On Our Site
Our site includes a combination of public domain content, custom copyrighted content and content that our users create. All materials published on our site, including, but not limited to, written content, files, photographs, graphics, images, illustrations, marks and logos are protected by our copyrights or trademarks or those of our users. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display or in any way exploit any of the materials or content or our site in whole or in part.
You are solely responsible for all materials, whether publicly posted or privately transmitted, that you upload, post, email, transmit or otherwise make available on our site ("Your Content"). You certify that you own all intellectual property rights in Your Content. You hereby grant us a worldwide, irrevocable, royalty-free, nonexclusive, sub-licensable license to use, reproduce, distribute, publicly perform, publicly display, transfer, transmit, distribute and publish Your Content and subsequent versions of Your Content for the purposes of (i) displaying Your Content on our site, (ii) distributing Your Content, either electronically or via other media, to users seeking to download or otherwise acquire it, and/or (iii) storing Your Content in a remote database accessible by end users. This license shall apply to the distribution and the storage of Your Content in any form, medium, or technology now known or later developed.
We do not guarantee the accuracy, integrity or quality of the content on our site. You may not rely on any of this content, including, but not limited to, cheats, trainers, walkthroughs, FAQs, guides, hints, easter eggs, savegames, Action Replay codes etc... Without limitation, we are not responsible for postings by users in the user comment or public profile area of our site. Our site also may contain information about products and services offered by third parties, including product specifications, pricing, availability, performance and editorial commentary. You may be exposed to content that you find offensive, indecent, objectionable or that is inaccurate and you bear all risks associated with using that content. We have the right, but not the obligation, to remove any content that may, in our sole discretion, violate these Terms or that is otherwise objectionable.
Your Use of Third Party Sites
Our site contains links to other Internet sites owned by third parties. Your use of each of those sites is subject to the conditions, if any, that each of those sites has posted. We have no control over sites that are not ours and we are not responsible for any changes to or content on them. Our inclusion on our site of any third party content or a link to a third party site is not an endorsement of that content or third party site.
We do not sell, resell or license any of the products or services that we review or list on our site, and we disclaim any responsibility for or liability related to them. Your correspondence or related activities with third parties, including payment transactions and goods delivery transactions, are solely between you and that third party. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any of your transactions with third parties. Any questions, complaints or claims related to any product or service should be directed to the appropriate vendor.
What are cookies in computers?
Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.
Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Computer Cookies are created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded. These cookies regulate how the ads appear or how the widgets and other elements function on the page.
Standard uses for browser cookies.
Website servers set cookies to help authenticate the user if the user logs in to a secure area of the website. Login information is stored in a cookie so the user can enter and leave the website without having to re-enter the same authentication information over and over.
Session Cookies are also used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages. By default, web pages really don't have any 'memory'. Cookies tell the server what pages to show the user so the user doesn't have to remember or start navigating the site all over again. Cookies act as a sort of "bookmark" within the site. Similarly, cookies can store ordering information needed to make shopping carts work instead of forcing the user to remember all the items the user put in the shopping cart.
Persistent or tracking Cookies are also employed to store user preferences. Many websites allow the user to customize how information is presented through site layouts or themes. These changes make the site easier to navigate and/or lets user leave a part of the user's "personality" at the site.
Cookie security and privacy issues.
Cookies are NOT viruses. Cookies use a plain text format. They are not compiled pieces of code so they cannot be executed nor are they self-executing. Accordingly, they cannot make copies of themselves and spread to other networks to execute and replicate again. Since they cannot perform these functions, they fall outside the standard virus definition.
Apart from that Trainers City
Your Conduct On Our Site
If we request registration information from you, you will provide us with true, accurate, current and complete information. You will promptly update your registration to keep it accurate, current and complete. If we issue you a password, you may not reveal it to anyone else. You may not use anyone else's password. You are responsible for maintaining the confidentiality of your accounts and passwords. You agree to immediately notify us of any unauthorized use of your passwords or accounts or any other breach of security. We will not be responsible for any loss or damage that may result if you fail to comply with these requirements.
The technology and software underlying our site and the Services is the property of Trainers City. You agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in or otherwise transfer any right to the technology or software underlying our site or Services. You agree not to modify the software underlying our site in any manner or form, or to use modified versions of such software, including (without limitation) for the purpose of obtaining unauthorized access to our site.
Without limiting the foregoing, you agree that you will not use our site to take any of the following actions:
1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal right of others;
2. Publish, post, upload, email, distribute or disseminate (collectively, "Transmit") any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful content;
3. Transmit files that contain viruses, corrupted files, or any other similar software or programs that may damage or adversely affect the operation of another person's computer, our site, any software or hardware, or telecommunications equipment;
4. Advertise or offer to sell any goods or services for any commercial purpose unless you have our written consent to do so;
5. Transmit surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters;
6. Download any file that you know or reasonably should know, cannot be legally obtained in such manner;
7. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material;
8. Restrict or inhibit any other user from using and enjoying any public area within our site;
9. Collect or store personal information about other end users;
10. Interfere with or disrupt our site, server or network;
11. Impersonate any person or entity, including, but not limited to, a Trainers City representative, or falsely state or otherwise misrepresent your affiliation with a person or entity;
12. Forge headers, manipulate identifiers or other data in order to disguise the origin of any content transmitted through our site, or to manipulate your presence on our site;
13. Take any action that imposes an unreasonably or disproportionately large load on our infrastructure.
14. Engage in any illegal activities
You agree to use our message or communication facility only to send messages and material that are proper and related to that particular message or communication facility.
If you choose a username that, in our sole discretion, is obscene, indecent, abusive or which might otherwise subject us to public disparagement or scorn, we reserve the right, without prior notice to you, to automatically change your username, delete your posts from our site, deny you access to our site, or any combination of these options.
Unauthorized access to our site is a breach of these Terms and a violation of the law. You agree not to access our site by any means other than through the interface that is provided by Trainers City for use in accessing our site. You agree not use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor or copy any part of our site except those automated means that we have approved in advance and in writing.
Use of our site is subject to existing laws and legal process. Nothing contained in these Terms shall limit our right to comply with governmental, court and law enforcement requests or requirements relating to your use of our site.
You hereby agree to indemnify, defend and hold Trainers City, and all of our officers, directors, owners, employees, agents, information providers, affiliates, partners and licensors (collectively, the "Trainers City Parties") harmless from and against any and all liability, losses, costs and expenses (including attorneys' fees) incurred by any Trainers City Party in connection with any claim including, but not limited to, claims for defamation, violation of rights of publicity and/or privacy, copyright infringement or trademark infringement arising out of:
1. Your use of our site;
2. Any use or alleged use of your accounts or your passwords by any person, whether or not authorized by you;
3. The content, quality or performance of content that you submit to our site;
4. Your connection to our site;
5. Your violation of these Terms; or
6. Your violation of the rights of any other person or entity.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims.
1. WHO WE ARE
We are Trainers City (“Trainers City”, “we” or “us”). This Policy applies to websites operated by us and by Vortak and any other of our affiliates, including:
Cheats, codes, solutions and trainers for PC Games, consoles and smartphones
Trainers City Videos games, Cheats and Walkthrought
Gopro Tuto - tutorials, accessories and videos
UFO Secret and Mysteries
The Guard - Cinema, Movies, TV Series, videos
Trekterest - The Star Trek Gallery.
Vortak SAS - Creation sites Internet
This Policy also applies to your use of our services such trainerscity.com, forums and all others website above account and also when you use other products (we call all of the above “Services”).
We are the controller of the personal information collected.
If you have any questions or want to know more about how we use your personal information, please contact us by directly contacting our Support Department at: https://www.trainerscity.com/, or contact us as stated in the beginning of this Policy.
Our physical address can be found at the end of this Policy under the section HOW TO CONTACT US AND HOW TO COMPLAIN.
2. WHAT WE PROMISE
We promise to keep your data safe and to not to sell your data to third parties. We promise to give you the right to access and delete your data, and to provide you with ways to manage and review your marketing choices as well as any other information (such as for example newsletters) you get from us. Please see sections 14 - 22 for more information.
3. WHAT IS PERSONAL INFORMATION?
Personal information can be any information relating to an identified or identifiable natural person. In other words, it can be any information that could allow us to identify you both directly and indirectly (like for example your name, email address, IP address). In this Policy, we will use the word “data” to refer to personal information.
4. REASONS FOR PROCESSING OF YOUR DATA
We will only use and process data about you if we have one of the following reason to do so:
- to fulfil a contract we have with you;
- when it is our legal duty (for example, to identify your age and make sure we are not collecting data from young children, for book keeping purposes and to fulfil our obligations in relation to authorities);
- when you consent to it (for example, when subscribing to our newsletter or opening an Account); or
- when it is in our legitimate interest (for example, to enforce our policies, manage our everyday business, to use in an anonymized and aggregated way in order to perform statistical analysis, for direct marketing purposes, to ensure information security, to prevent fraud or to transfer the data to different part of the organisation when necessary). When we rely on a legitimate interest we have concluded that our interest is not overridden by your interests or fundamental rights and freedoms. You are welcome to contact us to learn more about how we have reached this conclusion.
5. WHEN DO WE COLLECT YOUR DATA?
We will collect data about you when you use our Services, including in the following situations:
- When you register an Account
- When you subscribe to our newsletters
- When you purchase one of our games or any other products
- When you play our games
- When you register on and use our forums
- When you contact us or our support services, via emails or letters
- When you use our websites, apps, or games
- In customer surveys
- If you participate in user research initiatives
- If you participate in a playtest or prelease test such as alpha/beta/etc. test releases
- If you take part in our competitions or promotions
- When you enrol in, or participate in, one of our events
- When you send us a game pitch
- When you click on one of our ads or in our newsletters
- When you subscribe to receive our press releases
- you log in to our Services using third party account
- When you work for Trainerscity.com. In such case, please contact our Human Resources department separately for more information.
6. WHAT DATA DO WE COLLECT?
We use data that you have explicitly provided to us in different situations. We also use personal information that is generated by your device or when you use our Services. These categories are further explained below.
Data that you explicitly provide us with:
- email address
- country of residence
- age or date of birth
- password(s) created to access parts of the Services
- nicknames on forums and in games
The above information may be provided to us when you open a Trainerscity.com Account, or when you subscribe to our press releases or newsletters.
In addition to the above, and when purchasing a game or enrolling in an event, you may have to provide us with the following data:
- physical address
- telephone number
- card information payment account details
- PayPal account information
- name and contact information for a business or organization
Finally, any other data you actively provide us with when:
- you contact support or seek help from Trainerscity.com
- you fill in our surveys or join our playtests
- you enter a contest. If you win, we might need additional information about you depending on the specific contest. We will, however, only collect such information with your consent
Data we could collect when you use our Services:
- Profile and usage data. This includes the profile you create to identify yourself when you connect to our Services and internet protocol (IP) address and cookies that may uniquely identify your browser. It also includes other data about how you use our Services and games. We gather this data from devices you use to connect to those Services, such as computers and mobile phones, using cookies and other internet tracking software.
- Payment and transaction data
- Location data
- Platform type, such as distribution platform (for example, Steam, GOG, etc... launcher) or hardware platform (PC, Android, iOS, Xbox, PlayStation 4)
- Preferred language
- Information about your device, hardware and software
- Referral pages and page exit time
- In-game activity including but not limited to what games you play, own, how you play, how often and for how long
We will always ask for your consent to give us details on your location data. You have a right to withdraw your consent at any time as described under section 20 below.
Data from third parties we work with:
We may receive data about you from third parties or partners, like for example Facebook..
When you link your Trainerscity.com Account with a Facebook Account or other account, we may collect Personal Information about you from such account.
We may also receive information from third parties to add to the information we receive from you. This is used to help us to prevent fraud and/or abuse.
7. HOW DO WE USE YOUR DATA?
We use the information we collect from you and from your use of our Services, to provide, maintain, protect and improve the Services and to develop new ones. Unless you have told us not to (opt out), we also use the information to offer you tailored content, like giving you more relevant ads and inform you about game releases that you might be interested in.
We will not use your data for any other purpose than the purpose for which the data is originally collected.
- To operate our business and to enhance your gaming experience, we use your information in the following ways:
- To operate, improve, develop and provide you with our games, apps and Services
- To provide you with recommendations and game offers that you may like
- To respond to inquiries or comments from you
- To verify your identity in order to prevent unauthorized access
- To provide you with software updates
- To understand trends in usage
- To calculate marketing conversion rates and other elements of advertising performance
- To help tracking and correcting errors and bugs in games and services
- To customize your user experience
- To maintain the integrity and security of the Services
- To process transactions and communicate with you regarding these transactions
- To maintain or administer your Trainerscity.com Account, including contacting you in order to update your Trainerscity.com Account details if necessary
- To administer and perform play- and beta tests which you have signed up for
- To create reports, analyses or similar for the purpose of research and business intelligence and be able to track potential problems, behaviour and trends
- To send you newsletters and promotional notices and offers you have previously agreed to
- To keep our Services fair, investigate and prevent fraud and illegal behaviour
- To comply with applicable laws and regulations.
Special information about marketing:
We use your data to inform you about relevant products and offers, e.g. provide you with targeted marketing.
The data we collect in such cases contain information that you wilfully provide us with, the data we collect when you use our Services or from third parties we work with. We analyse this data to form a view on what we think you might want or need or what may be of interest to you.
You can at any time object to our use of your personal information for marketing purposes, including any profiling for such purposes, and we will then stop using your personal information for such purposes.
8. WHO DO WE SHARE YOUR INFORMATION WITH?
To be able to provide you with the Services and the best possible experience, we will share your data with other companies and organisations. We will only do so if our partners can provide the same level of security to keep your data safe as implemented by us and if our partners can ensure that they comply with applicable laws and privacy regulations.
We may share your information with the following partners:
- Advertising partners and attribution platforms to help us understand the effectiveness of marketing campaigns (for example, Google, Facebook, Adjust and AdRoll)
9. CAN CHILDREN USE OUR SERVICES?
Our Services and games are not directed to children and we do not knowingly collect information from children under 13 years of age. From May 25, 2018, only children over 16 years old are allowed to open a Trainerscity.com Account. We strongly recommend parents or guardians to instruct their children to not disclose any data when online. If we obtain actual knowledge that we have collected data from a child, we will promptly delete it, unless we are legally obligated to retain such data.
Pixel tags are invisible tags placed on certain pages of our websites, but unlike cookies, not saved on your computer. A pixel tag triggers a cookie when you visit a website. A cookie is a small piece of data sent from the website to your web browser and may be stored on your computer's hard drive. Cookies allow us to recognize your computer while you are on the website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories, and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website and to measure traffic patterns.
Example of improved experience: If you visit our forum, you will not be asked for your password every time you visit, but rather every now and then, or when you clear your cookies manually.
Trainerscity.com will use the following cookies on our websites, for the following purposes:
a) Strictly Necessary Cookies: These cookies are necessary for the website to function. They are usually set in response to actions made by you which amount to a request for services, such as logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website might then not work. These cookies do not store any Personal Information;
b) Performance Cookies: These cookies allow us to count visits and traffic sources in order to measure and improve the performance of the website. These cookies help us to know which pages are the most and least popular and how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. You can set your browser to block or alert you about these cookies, as explained hereunder. If you do so, we will not know when you have visited our website, and will not be able to monitor its performance;
c) Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services have been added to the website. If you do not allow these cookies, some or all of these services may not function properly;
Please note that most web browser applications (such as Microsoft Edge, Mozilla Firefox and Google Chrome) have features that can notify you when you receive a cookie or prevent cookies from being sent. In Microsoft Edge, you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. In Firefox, you can adjust your cookies by clicking "Tools", "Options" and "Privacy". In Google Chrome, you can also adjust your cookies by clicking on "Settings", "Show advanced settings", "Content settings" and on the "Privacy" section.
If you disable cookies, however, you may not be able to use certain personalized functions of the website.
11. SECURITY MEASURES TO PROTECT YOUR DATA
We maintain physical, electronic and procedural safeguards to help guard your data in compliance with applicable privacy regulations.
If transactions are offered on the Services, transaction information is transmitted to and from the Service in encrypted form using industry-standard Transport Layer Security (TLS used to be known as SSL) connections to help protect such information from interception. We strictly restrict authorized access to your data only to those persons who have a legitimate purpose to access it. We also have security measures in place to protect the loss, misuse and alteration of the data we process.
We encourage you to be careful when sharing your data with other users when you use our Services like forums or chats.
Trainerscity.com will NEVER ask for your password to be sent separately or in clear text. Anyone doing so is probably trying to steal your stuff.
12. IF YOU CHOOSE NOT TO SHARE YOUR DATA WITH US
We may need to collect data to be able to fulfil our legal obligations or fulfil the terms of a contract we have with you or to be able to even present you with the Services.
If you choose not to give us this data, it may prevent us from meeting our obligations. It may also mean that we cannot perform the Services needed to run your Trainerscity.com Accounts or policies. It may also mean that we have to cancel a product or Service you have with us or that you will even be unable to play certain parts of our game such as multiplayer.
Any data collection that is optional will be clearly indicated as such at the point of collection.
13. HOW LONG WILL WE KEEP YOUR DATA?
We will keep your information for as long as you are a player or customer of Trainerscity.com. We may keep your information for longer for research or statistical purposes. If we do, we will make sure your information is anonymised and non-traceable to you as a person.
We will also keep it for longer if we cannot delete it for legal or regulatory reasons.
We will however delete all data that is no longer necessary after a reasonable period. For example, any inactive Trainerscity.com Account will after a period of two (2) years be deleted unless they contained games or other products you have purchased as we assume you would rather not have them deleted.
We will also delete data upon request. For more information, please read section 18 of this Policy “HOW TO GET A COPY OF YOUR DATA”.
14. ACCESSING, CHANGING AND UPDATING YOUR DATA
When you use our Services, we strive to provide you with ways to quickly update or delete data that you have actively provided. You have the right to access the data relating to you. This includes the right to be informed whether or not data about you is being processed, what data about you is being processed, and the purpose of the processing. You also have a right, upon your request, to access information about any evaluation or assessment of the balancing test we are required to conduct when we process your data based on our legitimate interest.
Furthermore, you have the right to rectify or add data if the personal information is inaccurate or incomplete. As soon as we become aware of any inaccurate personal information being processed, we will always rectify your data without undue delay and notify you accordingly.
If you have created a Trainerscity.com Account, you can access, change and delete some of the data provided on your profile by logging in to your Trainerscity.com Account.
15. RIGHT TO OBJECT TO THE PROCESSING OF YOUR DATA
You are also entitled to object to the processing of your data on grounds related to your particular situation. Please note however, that we must still process some personal information about you to provide the Services to you. This means that you cannot object to all our use of personal information and still require us to provide Services to you.
You may unsubscribe to newsletters you have previously opted-in to, by following the instructions in the newsletter you receive (please see further information below).
16. RIGHT TO ERASURE
You are entitled to request that we erase data related to you. We will erase your data upon request provided that it is no longer necessary for the purpose (for example you cannot require all personal information about you to be erased and still receive Services from us) or we have a legal obligation to store personal information.
17. RIGHT TO RESTRICTION
You are entitled to require us to restrict our processing of your personal information if you contest the accuracy of the data, if the processing is unlawful but you do still not want us to erase the data, if the data is no longer needed to fulfil the purpose it was collected for or you have informed us that you do not consider us to have a legitimate interest for certain processing.
18. HOW TO GET A COPY OF YOUR DATA OR RECEIVE A COPY OF YOUR DATA
You can access a copy of your data by logging into your Trainerscity.com Account. If you request access to personal information about you that you yourself have provided and (i) if the personal information is being processed automatically and (ii) in accordance with a contract between you and Trainerscity.com or based on your consent, you may request that the data is provided in a structured, commonly used and machine-readable format and you may also request that the personal information is transmitted to another controller, if this is technically feasible.
19. HOW TO ENFORCE YOUR RIGHTS
You can contact our Support department at any time to get a list of all the data we have collected from you or to get such data deleted or invoke your other rights as explained above. We will do our bests to answer your request in a timely manner but please note that it may take a couple of days. Thank you for your patience and understanding.
Please note that if we cannot identify and guarantee who you are, we might ask you to provide us with additional information or log into your Trainerscity.com Account if possible. Please note that we will not delete any data if we are unable to verify that you are their rightful owner. We will however always use our best effort to help you out.
20. HOW TO WITHDRAW YOUR CONSENT OR CLOSE DOWN YOUR ACCOUNT
You can withdraw your consent to cookies on our website at any time.
You can log into your Trainerscity.com Account at any time if you want to remove it. However, we will no longer be able to provide you with certain products or Services if you do so and your game experience will be impacted.
You can unsubscribe to newsletters at any times by following the instructions in the newsletter you receive.
This Policy may change from time to time. Any changes to this Policy will be posted on this page and on our website and if the changes are significant, we will provide you with a more noticeable notice, like for example by email or with a pop-up or on your Trainerscity.com Account page. If you are asked to accept material changes to this Policy and decline to do so, you might not be able to continue using the Services with all functionality preserved.
22. HOW TO CONTACT US AND HOW TO COMPLAIN
Please let us know if you are not happy with the way we use and process your data by contacting our Support department at: webmaster@Trainerscity
You always have the right to lodge a complaint with the relevant authority in particular where you live, work or where an alleged infringement of the GDPR has occurred. For example, the relevant authorities in FRANCE is la CNIL (LA CNIL).
23. OTHER USEFUL INFORMATION
Further useful privacy and legal information can be found on the disclaimer Information pages of our website: https://www.trainerscity.com/en/disclaimer
Information about privacy rights for EU residents can be found on: https://www.eugdpr.org/
We disclaim any responsibility for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. We disclaim any responsibility for any harm resulting from downloading or accessing any information or material on the Internet using search results from our site. We disclaim any responsibility for service outages that are caused by our maintenance on the servers or the technology that underlies our site, failures of our service providers (including telecommunications, hosting and power providers) computer viruses, natural disasters or other destruction or damage of our facilities, an act of nature, war, civil disturbance or other cause beyond our reasonable control
WE DO NOT WARRANT THAT OUR SITE WILL BE UNINTERRUPTED OR ERROR-FREE. IN ADDITION, WE DO NOT MAKE ANY WARRANTY AS TO THE CONTENT ON OUR SITE. OUR SITE AND ITS CONTENT IS DISTRIBUTED ON AN "AS IS, AS AVAILABLE" BASIS. ANY MATERIAL THAT YOU DOWNLOAD OR OTHERWISE OBTAIN THROUGH OUR SITE IS DONE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY POTENTIAL DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR DOWNLOAD OF ANY SUCH MATERIAL. NEITHER WE NOR ANY OF OUR PARTNERS MAKES ANY WARRANTY THAT (i) OUR SITE WILL MEET YOUR REQUIREMENTS, (ii) OUR SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL THAT YOU PURCHASE OR OBTAIN THROUGH OUR SITE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS WILL BE CORRECTED. NEITHER WE NOR ANY OF OUR PARTNERS MAKES ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO OUR SITE, ANY CONTENT OR ANY OUR SERVICES, TOOLS, PRODUCTS OR PROPERTIES. YOU EXPRESSLY AGREE THAT YOU WILL ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF OUR SITE AND THE ACCURACY OR COMPLETENESS OF ITS CONTENT.
NONE OF OUR PARTNERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE OUR SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THAT OF OUR THIRD PARTY CONTENT PROVIDERS AND THEIR RESPECTIVE AGENTS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Trainers City may elect to resolve any controversy or claim arising out of or relating to these Terms or our site by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in GRENOBLE, FRANCE, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in GRENOBLE, FRANCE necessary to protect the rights or property of you or Trainers City (or its agents, suppliers, and subcontractors) pending the completion of arbitration.
We may be required by state or federal law to notify you of certain events. You hereby acknowledge and consent that such notices will be effective upon our posting them on our site or delivering them to you through email. You may update your email address by visiting the Services where you have provided contact information. If you do not provide us with accurate information, we cannot be held liable if we fail to notify you.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our site or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
These Terms, including all terms, conditions and policies that are incorporated into these terms by reference, constitute the entire agreement between you and Trainers City and govern your use of our site, super ceding any prior agreements that you may have with us.
These Terms shall be construed in accordance with the laws of FRANCE, and the parties irrevocably consent to bring any action to enforce these Terms before an arbitration panel or before a court of competent jurisdiction in GRENOBLE, FRANCE if seeking interim or preliminary relief or enforcement of an arbitration award.
If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms shall continue in effect.